Refund policy

Last updated November 2, 2026

Each payment buys one SolmiAI Rap Stage video. A free retry after a failed generation is different from a cash refund to your original payment method.

Failed generations

If a generation is marked failed, your paid creation becomes available for another attempt automatically. This does not automatically return money to your card. If you cannot complete a video after retrying, contact support@solmiai.party with the order and job identifiers so we can investigate and review a payment refund.

Unused purchases and delivered videos

For an unused purchase, contact support before starting generation so we can review the order. Generation incurs processing costs after it starts. Refund requests for delivered videos are reviewed based on the service issue and your applicable consumer rights. Approved cash refunds are processed through Waffo; bank processing times vary. A refunded purchase cannot be used to generate another video.

How to ask

Email support@solmiai.party from your account email with your order identifier, job identifier if available, and a brief description of the problem. Do not send full card numbers or passwords. We review the payment and generation records before approving a cash refund. Waffo may also assist with payment-related enquiries under its buyer terms.

Questions? Email support@solmiai.party.